At Aifa Cosmetics, customer satisfaction is our top priority.
We aim to provide high-quality products and a smooth shopping experience.
If for any reason you are not completely satisfied with your purchase, please review our policy below.
1. Eligibility for Returns
You may request a return, exchange, or refund within 7 days of receiving your order, provided that:
- The product is unused, unopened, and in original packaging
- The product is in resellable condition
- You have the original receipt or order number
- The request is made within 7 days of delivery
2. Non-Returnable / Non-Exchangeable Items
For hygiene and safety reasons, certain products cannot be returned or exchanged, including:
- Opened or used cosmetics
- Skincare products (e.g., creams, serums, lotions)
- Makeup brushes, sponges, or applicators
- Personal care or hygiene items (e.g., deodorants, hair oils)
- Items purchased on sale, discount, or clearance
Please carefully review product details before purchase.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item, please contact us immediately within 48 hours of delivery at [your email address] with:
- Your order number
- Photos or video showing the issue
Once verified, we’ll arrange for a replacement or refund at no extra cost.
4. Refund Process
Approved refunds will be processed through your original payment method or via bank transfer, depending on the case.
- Refunds may take 7–10 working days after product inspection.
- Shipping or delivery charges are non-refundable unless the return is due to our error.
5. Exchange Policy
You may exchange an eligible product for another of equal or higher value by paying the difference.
Shipping costs for exchanges (other than damaged/wrong items) are borne by the customer.
6. Return Shipping
For return or exchange requests:
- You may be required to ship the item back to our return address.
- If the error is ours (wrong or defective item), we will cover the return shipping cost.
- Otherwise, the customer is responsible for the return courier charges.
7. Order Cancellation
Orders can only be cancelled before they are shipped.
Once shipped, the order cannot be cancelled and will fall under the return/exchange process after delivery.
8. Contact Us
If you wish to initiate a return, refund, or exchange request, please contact our support team:
📧 Email: [aifacosmeticsbywaqas@gmail.com]
📞 Phone: [+923040007900]
🏢 Address: [Sargodha, Pakistan]
9. Policy Updates
We may update this Return & Refund Policy from time to time.
All updates will be reflected on this page with the revised date.